DISQUS

Anonymous · 2 years ago

Luca...I'd go one step further. It's not responsiveness, its the ability to communicate. Period. Too many devices, networks, services and platforms have made it more difficult to communicate and have led to the need for presence, relevance, etc. Going back to the basics and make it easy to communicate is where Voice 2.0 and 3.0 should be. We believe in a single point of contact that will find you at any end point you choose, that provides control, privacy, screening and unified messages, as well as the ability to customize the experience for each caller based on who they are. Giving the user the ability to know who's calling and even why they are calling will make it much easier to deliver the basic promise of communications.